Friday, March 23, 2012

Down the Foxhole - ActiveDen

Down the Foxhole - ActiveDen

Link to Envato Notes

How to Give Great Feedback

Posted: 23 Mar 2012 12:23 AM PDT

The awesome thing about the Envato community is that some of our authors take time to give item feedback. It’s just a little something I’ve noticed in my time here and it represents the kind of community we have; dedicated professionals who like helping others.

Saying this, feedback for rejected items, issues and author queries can often be a minefield. Here are a few tips to help you give great feedback and avoid any pitfalls.

Give Great Feedback

1) Be honest:

The best feedback is honest feedback. If an author is asking for feedback on a design, don’t fluff around. Give them your honest opinion, it is much more valuable. If an author is asking a question you don’t know the answer to, be honest and point them in the right direction (support).

2) Be fair:

Everyone is at a different level in their creative journey (sounds lame but it’s true). When giving feedback, be aware of the authors design level; beginner, intermediate and advanced. Make suggestions that will challenge them, help them learn and give them the drive to improve the item.

3) Be constructive:

We all know how a rejection can bruise the ego. When giving feedback, tread carefully. You are giving advice to help the author improve, not to discourage them. For every negative comment offer a suggestion for improvement.

4) If you don’t have anything nice to say…

My nana always says, “If you haven’t anything nice to say, don’t say it at all”.
I couldn’t agree more. If you can’t offer anything constructive in your feedback it’s best not to offer any. Completely negative comments are disempowering and disheartening.

5) Remember what it was like:

It takes courage to ask for feedback about your items, especially when it means so much to you. When giving feedback remember how it feels when people make comments about your work. Think about the kind of feedback that has been valuable to you and the feedback that has upset you. Remember, you are trying to help, not hinder.

These tips were complied by taking notes on the best feedback given by authors in our forums. Hopefully they inspire you to become one of many amazing community members giving great feedback.

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